Privacy Policy for Chloorokop Travel and Tours

Effective Date: [03rd May 2023]

Last Updated: [27th February 2025]

INTRODUCTION

Welcome to Chloorokop Travel and Tours (“Chloorokop,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the Botswana Data Protection Act, General Data Protection Regulation (GDPR) (where applicable), and other relevant regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way. By accessing our website or using our services, you agree to the terms outlined in this policy.

INFORMATION WE COLLECT

We collect different types of personal data depending on how you interact with us. This includes:

INFORMATION YOU PROVIDE TO US

Personal Identification Data: Full name, email address, phone number, postal address, nationality, passport or ID number.
Payment Information: Credit/debit card details, billing address, and transaction details.
Travel Information: Flight details, hotel bookings, car rentals, travel preferences, special requests, dietary preferences, and emergency contacts.
Business Information: Company details (for business partners or corporate clients), tax identification numbers, and invoicing details.
Communication Data: Messages, emails, and inquiries sent to us via our website, email, social media, or other communication channels.

INFORMATION WE AUTOMATICALLY COLLECT

When you use our website or services, we may collect:

Device Information: IP address, browser type, operating system, device type, and location (if enabled).
Website Usage Data: Pages visited, time spent on pages, referral sources, and interactions with our site.
Cookies and Tracking Data: We use cookies, pixels, and similar tracking technologies to improve user experience and analyze website traffic.

INFORMATION FROM THIRD PARTIES

We may receive your personal data from:

Travel partners and suppliers (e.g., airlines, hotels, car rental companies) when you book through us.
Payment processors (e.g., Stripe, PayPal) when processing transactions.
Marketing and advertising partners when you interact with our ads or promotions.

HOW WE USE YOUR INFORMATION

We use your personal data to:

Process and manage travel bookings (flights, hotels, tours, and other services).
Facilitate secure payments and prevent fraud.
Provide customer support and respond to inquiries.
Improve our services, website, and customer experience.
Send marketing communications (only if you have given consent).
Comply with legal and regulatory obligations.

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

HOW WE SHARE YOUR INFORMATION

We may share your personal data with:

Service Providers and Travel Partners

Airlines, hotels, tour operators, car rental companies, and other suppliers needed to fulfill your bookings.
Payment processors (e.g., Stripe, PayPal) for secure transactions.
IT service providers that help us manage our website, cloud storage, and cybersecurity.

Legal and Regulatory Authorities

If required by law, court order, or government request, we may disclose your data to authorities.
To prevent fraud, money laundering, or any illegal activities.

Business Transfers

If Chloorokop is acquired, merged, or sold, your data may be transferred to new ownership.

DATA SECURITY

We implement strict security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our security practices include:

Encryption of sensitive data during transmission (e.g., SSL/TLS protocols).
PCI DSS compliance for secure payment transactions.
Access control and authentication to prevent unauthorized data access.
Regular security audits and vulnerability assessments.

Despite our best efforts, no online platform is 100% secure. If you suspect a security breach, please contact us immediately.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. The retention periods include:

Booking records: Up to 7 years (for regulatory compliance).
Payment details: Retained as per financial and tax laws.
Marketing data: Until you withdraw your consent.
Once data is no longer needed, we securely delete or anonymize it.

YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you have rights regarding your personal data, including:

Right to Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Deletion (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
Right to Restriction of Processing: Request limited use of your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to data processing for marketing purposes.
Right to Withdraw Consent: Opt out of marketing emails at any time.

To exercise your rights, please contact us at info@chloorokop.com

INTERNATIONAL DATA TRANSFERS

As an international travel agency, we may transfer your data to suppliers and partners outside Botswana, including countries with different data protection laws. We ensure appropriate safeguards, such as:

Data transfer agreements following GDPR standards.
Encryption and secure processing to protect cross-border data.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance website functionality and analyze user behavior. You can manage cookie preferences in your browser settings. Disabling cookies may affect site performance.

THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.

CHILDREN’S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

UPDATES TO THIS PRIVACY POLICY

We may update this policy from time to time. Changes will be posted on our website, and we encourage you to review this policy periodically.

CONTACT INFORMATION

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Chloorokop Travel and Tours
Email address: info@chloorokop.com
Phone: +267 77664913
Landline: 267 3937057

This Privacy Policy ensures that Chloorokop Travel and Tours handles your personal data responsibly and transparently, in compliance with global data protection laws.